FREQUENTLY ASKED QUESTIONS
If I create an invitation online, do I have to order/buy it?
No. You can choose to save your invitation or delete it if you’re not ready to order. Even if you submit an order, you can still change your mind. Before sending any order to the printer, a Horner Novelty representative will contact you to discuss your invitation.
What happens after I submit my order?
You’ll receive a confirmation email with all details of your newly created invitation and an itemized price list.
Within one to two days (excluding weekends and certain holidays), a Horner Novelty representative will contact you to:
Answer any questions you might have.
Discuss if you’d prefer to pick up your order at one of our three locations or have it shipped to you (shipping fees apply).
Confirm your credit card information.
How do I pay for my order?
Full payment is due before your invitation is sent to the printer. You’ll have the option of entering your credit card information before submitting your order – but this is not required. If you prefer, you can give your the information by phone to the Horner Novelty representative.
Since all orders are processed at our Jeffersonville, Indiana store, 7% sales tax will be added to your order (Due to certain issues regarding online sales, tax might not appear in your itemized summary. However, it will still be added to your total).
When will my order be ready?
Once you are satisfied that your order is correct and we receive your payment, your invitation should be ready within 10 – 12 business days. We will contact you regarding pickup or shipping when it’s ready.
Please review the details, proof and copy of your invitation carefully. Horner Novelty is not responsible for errors.